Frequently Asked Questions About Household Water Supply Pipes
The homeowner is responsible from the external stop tap, normally located on the public footpath, just beyond the boundary of the property.
The water can usually stay on if required until final connections are needed. However, it is beneficial if the supply can be turned off. Other measures can be used if necessary, such use of temporary overland pipes.
Our engineers treat each property as if it were their own. All waste is removed from site and reinstatement made to match pre-existing where possible. Our engineers will explain what can and cannot be matched prior to works commencing.
Yes, we offer a two-year guarantee on our workmanship and the standard guarantee provided with manufacturers’ materials.
Yes, we can install gas pipes, electrical cables, fibre-optic cables as well as utility ducts.
Some water authorities may contribute if you have the supply renewed from the stop tap in the public footpath to a new stopcock internally. The amounts vary from £60 to £250.
Yes, the water authority normally charge a fee to carry out the new connection. We can carry out the administration of this process free-of-charge.
No we use trenchless technology where possible. This means there are only isolated excavations, which are all backfilled and re-instated to a pre-existing condition were possible.
Normally the waste water notice allows up to 14 days to have repairs carried out. JTS can often resolve the issue within 24 to 48 hours. If required, we can also contact your insurer to ensure a claim is registered appropriately. You may pay as little as £50.00, being your policy excess, to have the works completed.
Yes, the minimum of amount of coverage provided by our public liability insurance is no less than £5,000,000.
Each job varies but we can normally renew up to 40m of pipe work per day for residential properties. Our surveyor will advise at the time of quoting how long the job should take.
It depends on your policy cover. JTS deal with hundreds of claims on behalf our customers each year. Our surveyor will discuss your options and the procedures while on site.
Many insurers use their contractor networks and local sub-contractors to do repairs. JTS can often do a full replacement at the same, or less, cost to you than these companies charge for a repair. This means you may get a renewal that does not cost you anything more than a repair would have done.